Bdg9's Privacy Policy — Your information is safe with us

Bdg9 (bdg9.pro) takes your privacy seriously. This Privacy Policy ("Policy") explains what information we collect, why we collect it, and how we keep it safe. By using the bdg9 platform, you agree to the terms of this Policy.

We believe your personal information belongs to you. That belief drives us to use internationally recognized technology and processes to protect your data. bdg9 never shares your information with others without your consent.

This Policy applies to the bdg9.pro website and its applications. If you follow a link to a third-party website, that site's own privacy policy will apply — bdg9 bears no responsibility in such cases.

Bdg9 only collects information that is necessary to deliver uninterrupted platform services. We collect two types of information:

a) Information you provide directly:

• Full name and date of birth (for age verification)
• Email Address & Mobile Number
• Residential Address
• National ID or Passport Number (collected during KYC verification)
• Payment details (card or mobile banking number)

b) Information collected automatically:

• IP Address & Device Information
• Browser type and operating system
• Login time and duration on the platform
• Gaming Activity & Transaction History
• Cookie & Similar Tracking Technology Data

Bdg9 uses your information only for specific, legitimate purposes. We never use your data for anything beyond what is necessary.

• Account Management: To create, verify, and secure your account.
• Service Hours: To keep gaming services, Sports Betting, Live Casino, and other features running smoothly.
• Transaction Processing: To process deposits and withdrawals securely.
• Legal Obligations: To comply with anti-money laundering regulations, tax laws, and directives from regulatory authorities.
• Fraud Prevention: To detect suspicious activity and keep the platform secure.
• Customer Support: To resolve your issues and respond to your inquiries.
• Personalized Experience: To show you promotions and offers relevant to your preferences (you can opt out at any time).
• Platform Improvement: To analyze user experience and improve our services.

Bdg9 never sells your information to third parties for advertising purposes. That is a core commitment we stand by.

Bdg9 may share your information in limited circumstances in accordance with this Privacy Policy. We never sell your data for commercial purposes.

Circumstances under which data may be shared:

• Payment Processors: Necessary payment details are shared with Mobile Banking, Nagad, Rocket, or the relevant bank to complete transactions.
• Game Providers: Only game operation data is shared with technology providers for Live Casino and slots games.
• Law Enforcement: Information may be disclosed to relevant authorities when required by a valid legal order or investigation.
• Regulatory Authority: Required information is submitted to regulatory authorities to comply with gaming license conditions.
• Business Transfer: In the event of a merger or acquisition, user data may be transferred to the new owner — you will be notified in advance if this occurs.

All third parties that process data on behalf of bdg9 operate under strict confidentiality agreements.

Bdg9 uses cookies on its website and app to improve your experience. Cookies are small text files stored in your browser.

Cookies we use:

• Essential Cookies: Essential for core platform functionality. Login and payments will not work without these.
• Performance Cookies: Monitors platform speed and stability without identifying individual users.
• Functional Cookies: Remembers your language, settings, and preferences.
• Analytics Cookies: Used to understand which games or sections are most popular.

You can disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may limit some platform features.

Bdg9 employs industry-leading technical and administrative measures to protect your data.

• 256-bit SSL/TLS Encryption: All data transfers are fully encrypted.
• Firewall Protection: Advanced firewalls prevent unauthorized access.
• Two-Factor Authentication (2FA): An additional layer of security at login.
• Regular Security Audits: Independent third-party experts conduct regular system audits.
• Limited Access: Only authorized personnel are permitted to access user data.
• Data Backup: Regular backups are maintained on secure, encrypted servers.

While we maintain the highest level of security, no system on the internet is 100% secure. Please use a strong password and never share it with anyone.

As a bdg9 platform user, you have important rights over your own information.

To exercise these rights, email us at [email protected]. We typically respond within 30 days. Some requests may be partially or fully declined due to legal obligations — if so, we will explain why.

The bdg9 platform uses certain third-party services such as payment gateways, game providers, and analytics tools. These parties operate under their own privacy policies.

Bdg9 ensures through contractual agreements with third-party service providers that they:

• Data will be used solely for its intended purpose.
• Appropriate data protection measures will be followed at all times.
• Will not share data with other third parties.
• Will delete or return data upon termination of the agreement.

If you navigate to an external website from our platform, bdg9 is not responsible for that site's privacy practices.

Bdg9 is a gaming platform strictly for adults (18+). We never knowingly collect any information from anyone under the age of 18.

Age verification is mandatory at registration. If a minor is found to have created an account using false information, that account will be immediately closed and all associated data permanently deleted.

If you believe a minor is using our platform, please notify us at [email protected].

Bdg9 may update this Privacy Policy from time to time. For any significant changes, we will notify you by email and display a notice on the platform.

The date of each update will be noted at the top of the page. Continued use of the platform after any changes constitutes your acceptance of the updated policy.

We recommend revisiting this page every few months to stay informed of any updates.

For any questions, comments, or requests regarding this Privacy Policy, please contact our data protection team.